Services to Lot Owners

Our service includes:


Communication: In our initial meetings with owners we will work through a checklist of items to ensure we have a clear picture of the community's needs including their short and long-term goals. All emails and phone calls to landlines and mobiles within Australia are included in our fee structure. Our point of contact is usually the chairperson of each owners corporation however in many cases we will need to communicate with all owners where major decisions require special resolutions.


Ongoing communication including the issuing of levy notices and other information will be delivered by email in most cases rather than Australia Post due to the recent costly increases in our national postal service and the long delays in delivery we are all now experiencing.


Banking:  We rely on Macquarie Bank to provide us with a superior drama-free banking service and we continue to enjoy their advice and expertise. From our experience most other banks are not yet streamlined in these procedures to provide this level of service.


Financials:  Annual reports are distributed by email to all owners with the notice of meeting . At all other times owners can easily navigate to their own financial transactions by logging into our online owner portal.


Levies / Arrears:  We recommend a strict debt collection policy be applied to all levies in arrears. Unpaid levies even in the short term will directly and adversely affect the day to day operations of an owners corporation. As managers we are removed from the emotional issues that can so often hinder the process of collecting levies. 


Builders and Developers: Our aim is to simplify the process of establishing a strata scheme for new developments by:

  • Calling the inaugural AGM
  • Preparing the OC Certificates
  • Establishing special rules if applicable
  • Providing competitive insurance quotes
  • Lodging of paperwork with Land Victoria
  • Determining the annual budget and levies

Repairs and Maintenance:  There are two main objectives to the maintenance service we provide:  the safety of those who live in or visit the property and the protection of the owners' major asset.  All contractors must be fully insured and licensed in their particular field with copies of those policies and documents held with us before any work order is issued.


Meetings:  We notify all owners of the date of the annual general meeting as early as twelve months in advance.  All meetings involving our managers are held in our Kew East office and within business hours. This ensures meetings are conducted in a professional and timely manner without extending into the evenings.


Insurance:  As authorised representatives of Whitbread Insurance Brokers we are able to provide our owners with comprehensive insurance options.  We encourage owners to consider covering themselves for at least $20 million in public liability insurance and for adequate property insurance to cover the reinstatement and/or replacement of the common property. 


Valuations:  We believe all strata communities should obtain a revised property valuation every 3 to 5 years and owners should review their insurance needs at every annual general meeting.


Other Services: There may be services required by your strata community that do not fall within our fee structure.  Any additional services and all costs involved are discussed at the time and confirmed in writing.


If you have questions relating to the above details or you have concerns with your current management feel free to contact us for a confidential discussion.



Director / Licensed Estate Agent

Trainer - Strata Community Association


Inner East Strata Management Services

Phone:   03 9249 9631 / 9640 / 9510

Hours:   9.00 am - 5.00 pm / Mon - Fri


A/Hours Common Property

Emergencies:  03 9808.7555